SHIPPING & RETURNS
Shipping Policy
At Free Of. we strive to deliver your products quickly and safely. Here’s what you need to know:
- Shipping Options: We offer standard shipping via Canada Post.
- Shipping Costs: Enjoy free standard shipping on orders over $100. Shipping rates for purchases under $100 are set at a standard rate of $15 to $20.
- Delivery Times: Standard shipping typically takes 5-7 business days.
- International Shipping: We currently ship within Canada only.
Local Pickup Option
We are pleased to offer a convenient local pickup option in Chatham, ON for our nearby customers. Here’s how it works:
- How to Select: During checkout, choose the "Local Pickup" option under the shipping methods.
- Pickup Notification: Once your order is ready for pickup, you will receive an email notification with instructions. Please allow 2-3 business days for processing.
- Pickup Hours: Orders can be picked up during our store hours and all of that information will be included in your pickup notification email. Please bring a copy of your order confirmation.
We’re excited to offer this flexible option and look forward to seeing you soon!
- Order Processing Time: Orders are generally processed within 2-3 business days.
Return & Exchange Policy
We hope you love your Free Of. products, but if you need to make a return, we’re here to help:
- Eligibility: Returns are reviewed on a case by case basis within 30 days of receipt. Final sale items are non-returnable.
- Process: To initiate a return, contact us at freeofskincare@gmail.com with your order number. We’ll guide you through the process.
- Refunds: Refunds will be issued to your original payment method within 5-7 business days after we receive your return.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Condition: Products must be in their original packaging and condition to qualify for a return.